Customer Service2016-11-10T11:21:40+00:00

Customer Service

Since 1943 Taylor Freezer Sales Co. has been serving the restaurant industry in Virginia and North Carolina with Top Quality Equipment and Service.

We pride ourselves on offering the very best service because we know that a well maintained piece of equipment will serve you longer and that means more PROFIT for you!


Your Taylor Service Department is second to none!  Staffed with over 20 factory trained and certified  Technicians, we strive to answer all non-emergency service needs within 24 hours.  Normal service hours Monday-Friday 8am-5pm and emergency service coverage after hours and on weekends, so when your equipment needs service- we can get there fast!  Utilizing state of the art GPS mapping and work order systems, we are able to dispatch our nearest available Taylor certified technician who will provide you with our signature “Red Cape Service”.  With our parts warehouse in Chesapeake,VA and over 7000 combined parts on our service trucks, “1st time fixes” are our goal.

Reduce costly downtime, call the experts at Taylor!


Your parts department strives to stock an expansive inventory of operator installed parts for your Taylor, Flavorburst, or Broaster model machine.  Staffed with knowledgeable personnel who utilize state of the art inventory order and tracking tools, it is our goal to provide excellent customer service.  Same day shipping on all in stock orders placed via phone before 3pm. Click here to download the operator manual for your machine at no charge.

Click here for on-line parts ordering.

Taylor Automatic Shipment Program:  Have your operator install wear items and cleaning supplies shipped automatically to ensure your machines optimal performance. Choose which items you’d like, and how often you’d like to receive them. Call your Taylor representative today for more information!

Call the Experts and reduce your costly downtime!

Call 1-800-768-6945  – emails us at

Find Your Taylor Freezer Sales Representative
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